Shipping policy

Shipping Policy

Last updated: 8 October 2026

Thank you for shopping with SoulSnapper.

We work with trusted fulfilment partners to get your order to you. Some products may be shipped directly from our international fulfilment partners, including suppliers based outside the UK.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Delivery Times

Estimated delivery to the UK is generally:

7–20 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, fulfilment location, shipping method, customs processing and circumstances outside our control.

During busy periods, sales events or periods of unusually high demand, delivery may take longer.

Tracking

Where tracking is available, we will provide tracking information by email.

Tracking information may take several days to become active after an order has been dispatched.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us through our Contact page so we can investigate the shipment.

If an order is confirmed as lost in transit, we will work with our fulfilment partner to resolve the issue and, where appropriate, provide a replacement or refund.

Incorrect or Damaged Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible and provide photographs or other relevant information so we can investigate and arrange an appropriate resolution.

Customs and Import Charges

Orders shipped from outside the UK may be subject to customs procedures or import charges.

Where applicable, customers are responsible for any charges that are legally payable by the recipient unless otherwise stated at checkout.

Changes to Delivery Address

Please make sure your delivery address is correct before completing your order.

If you contact us before your order has been dispatched and we are able to change the address, we will do our best to assist. Once an order has been dispatched, we may be unable to change the delivery address.

Contact

If you have questions about your order or delivery, please contact us through our Contact page.